Connect a bank

Search for your bank, sign in through your provider, choose which accounts to share, and confirm the connection in BankSync.

6 min read

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Connecting a bank is the first thing you do in BankSync, and it works the same way no matter where you bank. You search one global list of institutions, BankSync routes you to the right open-finance provider automatically, you sign in through that provider's secure window, and your accounts appear on the Banks page ready to power a feed.

Your credentials stay with your bank

BankSync connects through trusted providers (Plaid, Fiskil, and SnapTrade depending on your institution and account type). You enter your bank login in the provider's own secure window, never in BankSync, and BankSync never sees or stores your bank password.

Before you start

You need a BankSync account and your online banking login (username and password, plus any two-factor method your bank uses such as an SMS code). It helps to confirm you can sign in to your bank's website directly first.
Find a bank, begin authorization and return to the connected account. Provider-owned login steps are omitted.

The universal connection flow#

There is no region picker to choose first. You type your bank's name, BankSync detects the correct country and provider, and the matching secure login opens. The same four moves apply to a US checking account, a Canadian credit card, an Australian bank, or a brokerage:

Connect any institution

  1. Open the Banks page and add a bank

    Select Banks from the navigation, then click the dashed "Connect a new bank" tile. The "Connect Bank" dialog opens with the subtitle "Search and connect your financial institution".

  2. Search and pick your institution

    Type at least 2 characters into the "Search institutions" box. Results stream in as cards showing the institution name, supported account types, a country flag, and the provider. Click the card that matches yours. The bank's view opens and lists the ways to connect it, with the one that works best marked "Recommended" and already selected.

  3. Sign in and give consent

    Click the button that names the bank and the way, for example "Connect Chase via Plaid". The provider's secure window opens. Confirm the institution, enter your online banking credentials, complete any verification step, and tick the accounts you want to share. Account selection happens inside the provider window, not in BankSync. If you already have this bank in the workspace, BankSync first shows your existing connections and offers Reconnect or Add Accounts instead; "Create New Connection" appears only where the provider allows more than one connection to the same bank.

  4. Choose where the transactions go

    When the provider finishes, BankSync asks "Where should your transactions go?" Nothing leaves BankSync until you pick. Choose Google Sheets, a BankSync Table, an AI assistant such as Claude or ChatGPT, or "More…" for Excel, Notion, Airtable, a database and the rest. For a sheet or a table, BankSync creates one named after your bank (for example "Chase transactions"), sends every account's transactions to it and keeps it up to date daily (weekly on Starter). Choose "Not now" to decide later; your bank stays connected either way.

Narrow the search if you need to

Click the filter button next to the search box to limit results by Provider (All, Plaid, SnapTrade, SaltEdge, Fiskil) or by Country. Leave both on "All" when you are not sure. If few results come back, a "Not finding your bank?" prompt with a "Request this bank" button appears.

How BankSync routes to a provider#

BankSync recommends a provider based on the institution's country and the type of account, and preselects it in the bank's view. You can pick another listed way there, but you rarely need to. It helps to know which one handles your connection so you can read the right region-specific guide for the finer details.

Region / TypeProviderWhat you can connect
United StatesPlaidChecking, savings, credit card, loan, and mortgage accounts at US banks
CanadaPlaidChecking, savings, and credit card accounts at Canadian banks
AustraliaFiskil (CDR open banking)Bank and credit card accounts at Australian institutions via the Consumer Data Right
Brokerages and investmentsSnapTradeInvestment accounts: holdings, balances, and trade activity from supported brokerages

One institution can route more than one way

A bank that offers both everyday accounts and a brokerage may appear more than once in search, routed to different providers. Pick the card whose account types and provider match what you want to connect, then connect the other separately if you need both.

How many banks can I connect?

Your plan caps the number of connected banks in a workspace: 1 on Starter, 5 on Standard, 15 on Professional, 30 on Business, and unlimited on Enterprise (the Free plan allows 0). If you hit the cap, remove a bank you no longer need or upgrade. See Managing your plan for details.

Provider-specific guides#

The flow above is identical everywhere, but each region and account type has a few details worth knowing (supported account types, how account selection looks, and common gotchas). Pick the guide that matches what you are connecting:

US banks

Connect US checking, savings, and credit cards through Plaid.

Canadian banks

Connect Canadian accounts through Plaid, including country-code tips.

Australian banks

Connect AU institutions through Fiskil and CDR open banking.

UK banks

Connect UK institutions through Salt Edge and Open Banking.

European banks

Connect banks across 30 EEA countries through Salt Edge and PSD2.

Brokerages

Connect investment accounts through SnapTrade for holdings and trades.

Reconnecting does not ask again

The destination question appears only for a bank you connect for the first time. Reconnecting a bank, or adding accounts to one, shows a plain "Bank connected" message, because its data already goes where you sent it.

Confirm it worked#

A bank you authorised at the provider always appears, even when the provider is still catching up; its accounts may show a moment later.

You have connected your bank successfully when:

  • The institution appears as a card on the Banks page, no longer just the "Connect a new bank" tile.
  • The accounts you selected in the provider window are linked to that bank.
  • The bank shows an active state, not a "Requires re-authentication" or "Scheduled for deletion" label.

Troubleshooting#

Common issues

Institution not found: try the parent company or full legal name, or use "Request this bank". Closed the provider window by accident: the bank view stays open with a short note, so choose Try again or pick another way to connect. Country unavailable: if your region isn't supported yet, BankSync shows a waiting-list form so you can register interest. Connection failed or accounts missing: confirm you can sign in on your bank's website, then reconnect from the bank's card and re-select the accounts. Needs re-authentication: open the bank and use "Reconnect / Add Accounts" to refresh consent. New connections paused after a failed payment: your connected banks keep syncing, and you can connect more once the card in Billing settings goes through. A note that connecting banks is paused: we have briefly stopped new connections and reconnects while we fix something, your connected banks keep syncing, so try again a little later.

Next steps#

If you chose a sheet or a table when the bank connected, your first feed already exists. Otherwise, or to send the same bank somewhere else, build a feed that syncs its data to your spreadsheet or database.

Create your first feed

Use this page with your AI assistant

Every BankSync doc is available as plain Markdown for agents and LLMs.