Terms & Conditions
Transparency is important to us. Here's how we work together.
Last updated: July 7, 2026
"At BankSync, we believe in being completely transparent about how our service works and what you can expect from us."
Penny's plain-English map
Introduction
Welcome to BankSync. These Terms and Conditions govern your use of our website and services. By accessing or using BankSync, you agree to be bound by these Terms.
BankSync is a trading name of Flagbase Pty Ltd (ABN 49 686 408 668).
If you disagree with any part of these terms, please discontinue use of our services immediately.
Service Description
BankSync provides a service that allows users to connect to financial institutions globally and export, route, or store authorised financial data in destinations they choose, including third-party tools like Notion, Airtable, Google Sheets, and future BankSync-managed features such as BankSync Tables.
BankSync acts as a data connector and does not persistently store full banking datasets unless a feature you enable requires storage, such as managed tables, history, backups, support, security, compliance, or legal requirements. We partner with open banking and financial data providers in each region, including Plaid (US/CA), Salt Edge Limited (UK, FCA FRN 822499), and Fiskil Pty Ltd (AU/CDR) as our accredited CDR data partner, to connect to financial institutions on your behalf.
Account Terms
To use our services, you must:
- Be at least 18 years old
- Provide accurate and complete registration information
- Be responsible for maintaining the security of your account
- Be responsible for all activities under your account
- Promptly notify us of any unauthorized use of your account
- Have all rights, consents, permissions, and authority required to connect each account and instruct BankSync to process and deliver the data
- Review destination mappings, overwrite keys, sync settings, access permissions, sharing settings, exports, and backups before enabling or changing a sync
We reserve the right to suspend or terminate accounts that violate these terms.
Subscription and Payments
BankSync offers subscription plans with different features and limitations. By subscribing to our service:
You authorise BankSync and its payment processor to charge the payment method you provide for your chosen plan, renewals, usage-based fees, taxes, and other amounts due
Subscriptions renew automatically unless canceled
You may cancel your subscription at any time. Cancellation stops future renewals, but does not automatically refund charges already incurred
We offer a 14-day free trial for new users
The 14-day free trial exists so you can evaluate whether BankSync is right for you before paying. Unless you cancel before the trial ends, your subscription begins at the end of the trial and renews automatically for the billing period you selected until cancelled. Trial eligibility is limited to one trial per person, organisation, payment method, and workspace unless BankSync agrees otherwise.
You are responsible for keeping billing, tax, invoice, and payment-method information current. If payment fails, we may retry payment, suspend or limit access, downgrade your account, or terminate the service after reasonable notice. You remain responsible for amounts incurred before cancellation, suspension, downgrade, or termination.
Subject to any rights or remedies that cannot lawfully be excluded, refunds are not automatic. As a goodwill policy, BankSync may provide a refund for a subscription charge if you contact us within 30 days after that charge, provide reasonable notice and enough information for us to identify the account and charge, and the request is not abusive, fraudulent, duplicative, inconsistent with these Terms, or related to substantial continued use after the refund request.
After 30 days from the relevant charge, fees are non-refundable and non-creditable except where required by applicable law or expressly agreed in a signed order form. Cancelling a monthly or annual subscription stops future renewals; it does not create a right to a pro-rata refund, refund for unused time, or refund for unused features.
Enterprise plans, custom implementation, onboarding, migration, support, professional services, setup fees, usage-based fees, overage fees, third-party pass-through fees, and taxes are non-refundable unless the applicable order form says otherwise or applicable law requires a refund. Approved refunds are issued to the original payment method where practicable and may exclude non-refundable third-party charges, bank fees, currency-conversion costs, and taxes already remitted.
If you believe a charge is incorrect, duplicated, unauthorised, or otherwise disputed, please contact BankSync support first so we can investigate and, where appropriate, refund or correct the charge. This does not limit any non-excludable rights you may have with your card issuer, bank, payment provider, or under applicable law.
For merchant disputes where you do not first give BankSync a reasonable opportunity to resolve the issue, or where the charge was authorised, disclosed, and consistent with these Terms, BankSync may dispute the chargeback and provide evidence to the payment processor, acquiring bank, card network, or issuer, including your acceptance of these Terms, trial and renewal disclosures, account access logs, usage records, cancellation status, invoices, support history, and refund-policy records.
We will not treat a genuine report of unauthorised payment-method use, stolen card use, identity theft, or payment fraud as a failure to contact us first. We may suspend service, revoke credits, reverse discounts, recover unpaid amounts, and close accounts associated with fraudulent payments, abusive refund requests, chargeback misuse, or repeated payment disputes.
We reserve the right to change pricing with notice to existing subscribers. Price changes apply prospectively, and you may cancel before the next renewal if you do not accept the updated price.
Non-public quotes, order forms, enterprise agreements, discounts, rebates, credits, minimum commitments, renewal terms, payment terms, usage tiers, contract value, and other commercial terms we provide to you are BankSync confidential information.
You must not publish, benchmark, compare, circulate, disclose to competitors, disclose to other actual or prospective BankSync customers, disclose to media, marketplaces, forums or industry groups, or use that information to negotiate with another vendor, except to professional advisers, finance/procurement personnel, auditors, insurers, board members, investors or transaction advisers who have a genuine need to know and are bound by confidentiality or professional duties.
Data Usage and Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we handle your data.
When using BankSync:
You retain ownership of your data
BankSync uses transient processing and does not retain full banking datasets unless needed for a feature you enable, support, security, compliance, or legal requirements
You grant us permission to transfer your data to your selected destinations
You are responsible for the security of third-party services you connect to
BankSync Boundary and Third-Party Services
BankSync is responsible for the systems, personnel, infrastructure, temporary processing environments, logs, support tools, BankSync-managed destinations or hosted features, and service providers that we control or appoint to process data solely for BankSync's purposes ("BankSync Boundary").
Customer-selected destinations include any current or future third-party app, workspace, spreadsheet, database, storage location, AI tool, API, webhook, export, email address, or other system you connect, select, authorise, or control, including Google Sheets, Google Drive, Notion, Airtable, Microsoft Excel, Microsoft 365, Slack, email, APIs, and webhooks. Once data is delivered to a customer-selected destination, that destination's security, retention, sharing, access controls, product improvement settings, AI settings, model-training settings, and onward processing are your responsibility, except to the extent directly caused by BankSync's breach of these Terms, negligence, wilful misconduct, or non-excludable legal obligation.
BankSync-managed destinations, including any future BankSync Tables feature, are inside the BankSync Boundary while the data remains in systems we control. You remain responsible for what you choose to store there, who you invite, your permissions, sharing links, API keys, exports, automations, downstream destinations, and any decisions or actions you take using that data. If data is exported, shared, copied, synced, or otherwise sent from a BankSync-managed feature to a customer-selected destination or independent third party, that outside location is not part of the BankSync Boundary.
Banks, brokerages, data holders, Plaid, Salt Edge, Fiskil, SnapTrade, app marketplaces, identity providers, destination providers, and other independent third-party services may operate under their own terms, legal duties, account relationships, consent flows, and security controls. We are not responsible for their independent acts, omissions, outages, compromises, use, disclosure, deletion, retention, AI use, or model training, except to the extent directly caused by BankSync's breach of these Terms, negligence, wilful misconduct, or non-excludable legal obligation.
For BankSync-appointed service providers and subprocessors, we use commercially reasonable efforts to select reputable providers and require appropriate confidentiality, security, no-training, data-use, and incident-notification obligations. However, to the maximum extent permitted by law, BankSync is not liable for an independent compromise, breach, outage, misuse, unauthorised disclosure, AI use, model training, sale, sharing, product improvement, analytics, retention, deletion, or other failure by a service provider or subprocessor except to the extent directly caused by BankSync's fraud, wilful misconduct, or a non-excludable legal obligation.
Within the BankSync Boundary, we do not sell your banking data, use it for third-party advertising or data brokerage, disclose identifiable banking data for another party's independent commercial exploitation, or use customer banking data to train AI or machine-learning models. We cannot control, and are not responsible for, any AI training, product improvement, analytics, sale, sharing, or other use by a customer-selected destination or independent provider outside the BankSync Boundary.
Limitations of Liability
BankSync strives to provide reliable service, but to the maximum extent permitted by law:
BankSync is a data connectivity and automation service. We do not provide financial, investment, trading, tax, accounting, legal, credit, or professional advice. You are responsible for independently verifying data before relying on it for decisions, reporting, compliance, tax, accounting, investment, lending, payments, or other financial purposes.
- We are not responsible for the accuracy of data provided by financial institutions, financial data providers, data holders, brokerages, or other independent third-party providers
- We are not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, loss of profit, loss of revenue, loss of goodwill, business interruption, or loss or corruption of data outside the BankSync Boundary
- Our service is provided "as is" and "as available" except for warranties, guarantees, rights, and remedies that cannot lawfully be excluded
- We are not responsible for customer destinations, customer configurations, customer account security, third-party AI settings, or independent third-party provider incidents except to the extent directly caused by BankSync's breach of these Terms, negligence, wilful misconduct, or a non-excludable legal obligation
- We are not liable for financial harm or economic loss arising from a breach, outage, compromise, inaccurate data, stale data, missing data, delayed sync, failed sync, unauthorised third-party action, fraud, investment decision, tax decision, accounting decision, trading loss, missed payment, overdraft, fee, penalty, lost opportunity, or reliance on BankSync output, except to the extent directly caused by BankSync's fraud, wilful misconduct, or a non-excludable legal obligation.
- We are not liable for any compromise, breach, misuse, disclosure, retention, deletion, AI use, model training, sale, sharing, product improvement, analytics, or security failure by Plaid, Fiskil, Salt Edge, SnapTrade, any bank, brokerage, data holder, open banking provider, customer-selected destination, AI provider, or other service outside the BankSync Boundary, except to the extent directly caused by BankSync's fraud, wilful misconduct, or a non-excludable legal obligation.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, privacy, CDR, data breach notification, or other right or remedy that cannot be excluded, restricted, or modified under applicable law.
Subject to those non-excludable obligations, BankSync's aggregate liability arising out of or in connection with the service is limited to the amount you paid BankSync in the 12 months before the event giving rise to the claim, or AUD 100 if you used only a free plan.
Changes to Terms
We may update these Terms and Conditions from time to time. We will notify users of significant changes by:
Your continued use of BankSync after changes implies acceptance of the updated terms.
Affiliate Program
BankSync offers an affiliate program that allows you to earn commissions by referring new customers. By participating in our Affiliate Program, you agree to these terms. The program is operated through Dub; please also review the Dub Partner Program Terms that govern the underlying platform.
Participation in the Affiliate Program is at BankSync's sole discretion and is not a contractual entitlement. Where the provisions of this Section 8 conflict with the general provisions elsewhere in these Terms, the provisions of this Section 8 prevail in respect of affiliate participation. Capitalised terms not defined here have the meaning given to them elsewhere in these Terms.
Affiliates currently earn a 30% commission on net subscription revenue generated from referred customers. Net revenue excludes refunds, chargebacks, taxes, GST/VAT, failed payments, third-party processing fees, and fraudulent or reversed transactions.
Commission rates, qualifying products, qualifying periods, holding windows, minimum payout thresholds, and any other commercial terms of this program are determined by BankSync and may be modified, suspended, or discontinued at BankSync's sole discretion on thirty (30) days' written notice. Modifications apply prospectively to referrals attributed after the effective date; commissions already accrued in respect of referrals credited before the effective date are honoured under the terms in force at the time those referrals were credited.
All referrals must be tracked through your unique Dub-issued affiliate link. BankSync is not responsible for lost or untracked referrals due to browser settings, ad blockers, cookie restrictions, attribution-window expiry, cross-device journeys, or other technical or platform-related issues.
Referral attribution and commission accrual are determined by Dub's tracking and reporting. Data recorded in Dub is the authoritative source for determining your commissions. You may dispute Dub's data only by providing written evidence of a manifest computational error within thirty (30) days of the relevant payout statement.
Commissions are subject to a two (2) month holding period from the customer's successful payment date. A minimum balance of $50 USD in approved commissions is required before payouts are issued. Payouts are processed via Dub's supported payout methods, and any payout processing, currency conversion, or transfer fees are the responsibility of the affiliate.
BankSync may withhold, reduce, reverse, or claw back commissions in respect of any transaction that is refunded, cancelled, disputed, charged back, uncollected, or determined by BankSync (acting reasonably) to be fraudulent, artificially generated, or attributed in breach of these terms. Reversed amounts may be set off against future commissions; where no future commissions are reasonably foreseeable, BankSync may recover overpaid amounts directly from the affiliate.
Affiliates are independent contractors, not employees, agents, or partners of BankSync. You may not make any representations or warranties on behalf of BankSync or impersonate BankSync as an employee, partner, or agent. Nothing in these terms creates a partnership, joint venture, franchise, or employment relationship between you and BankSync.
BankSync may modify, suspend, replace, or discontinue this affiliate program (in whole or in part) at any time on ninety (90) days' written notice to participating affiliates. Where the program is sunset, BankSync may, in its sole discretion, offer transition arrangements (such as a final-payment window or migration to a successor programme), but is under no obligation to do so.
If BankSync materially restructures, renames, repackages, or replaces its subscription plans, BankSync will (acting reasonably) designate an equivalent or successor product as the qualifying product for ongoing commission accrual. BankSync's designation is final. Continued participation after any change constitutes acceptance of the change.
You are solely responsible for all taxes (including income tax, GST, and equivalent foreign taxes) on amounts received under this program, and for any business registrations (including ABN and GST registration where applicable) required by your jurisdiction.
Where required by Australian law, BankSync (or its payout processor) may withhold tax at the applicable rate from any commission until you provide a valid ABN, statement-by-supplier exemption, or applicable foreign-resident certification (for example, W-8BEN/W-8BEN-E for U.S. tax purposes). BankSync may require identity verification, proof of bank account ownership, and tax documentation before any commission is released, and may withhold payouts pending receipt of such documentation.
Users who cancel, request a refund, charge back, or are terminated by BankSync for breach of its terms of service are deducted from your commission accrual retroactively. BankSync may set off any reversed commission against future payouts or, where no future payouts are reasonably foreseeable, recover overpaid amounts directly.
If the 90-day cancellation rate of users referred by you exceeds forty percent (40%), excluding cancellations attributable to documented Platform faults, BankSync may, in its sole discretion, freeze accrual of new commission while the matter is investigated, require additional verification of referral sources, or terminate participation under the Termination clause below.
BankSync may, on reasonable notice, audit your promotional materials, traffic sources, disclosure practices, and the underlying data supporting your referrals. You agree to respond to audit requests within ten (10) business days and to promptly remove or correct any non-compliant material identified.
You represent and warrant that you are not located in, organised under the laws of, or a national or resident of any jurisdiction subject to comprehensive sanctions (including without limitation those administered by the U.S. Office of Foreign Assets Control, the Australian Department of Foreign Affairs and Trade, the United Nations Security Council, or the European Union), and you are not listed on any applicable sanctions or restricted-party list. You agree to notify BankSync immediately if any of these representations cease to be true.
Affiliate Conduct - Affiliates agree to:
- Promote BankSync in an honest, lawful, and non-misleading manner
- Comply with all applicable advertising, consumer protection, privacy, and disclosure laws (including the Australian Consumer Law, the FTC Endorsement Guides, GDPR, and CCPA where applicable)
- Display a clear and conspicuous disclosure of your affiliate relationship in close proximity to every promotional claim, in language an average reader can understand
- Cooperate in good faith with anti-fraud, compliance, identity-verification, and tax-documentation requests within the timeframes set out in these terms
- Use only the affiliate links, marketing materials, trademarks, and brand assets provided or expressly approved by BankSync, without alteration
Affiliates may not:
- Use spam, unsolicited messaging, or automated traffic
- Bid on BankSync-branded keywords in paid advertising without written permission
- Offer unauthorized discounts, rebates, cash-equivalents, or other inducements to end-users to subscribe through your affiliate link
- Refer themselves, immediate family, household members, employees, or any entity they control or in which they have a material interest
- Submit referrals from accounts that share a payment method, billing email, IP address, or device fingerprint with another account they have referred, where such overlap suggests the same end-user
- Use disposable email infrastructure, VPNs, residential proxies, headless browsers, or other tooling whose primary purpose is to obscure the user's identity, when generating referrals
- Register or use domains, subdomains, social-media handles, or app-store listings that contain BankSync trademarks or confusingly similar variations
- Publish AI-generated promotional content without disclosing it to their audience, impersonate BankSync employees, executives, or actual users, or fabricate testimonials, reviews, or case studies
- Place affiliate links on websites or channels containing adult content, hate speech, illegal activity, or other material that could bring BankSync into disrepute
- Disparage BankSync, or solicit BankSync employees or referred customers for directly competing products, during participation in this program and for twelve (12) months following termination
Termination without cause:Either party may terminate participation in this program on thirty (30) days' written notice without cause. During the notice period, the affiliate remains bound by all obligations in these terms. Termination without cause does not give rise to any claim for damages, compensation, severance, lost opportunity, or reimbursement by either party.
Termination for cause: BankSync may suspend or terminate participation immediately and without notice on any of the following: (a) fraud, misrepresentation, or dishonesty in connection with the program; (b) artificially generated, self-referred, or otherwise non-bona-fide referrals; (c) breach of these terms (including the prohibited-conduct list above) that remains uncured for fifteen (15) calendar days after written notice, or that is incapable of cure; (d) breach of applicable law in connection with promotional activities; (e) conduct that brings or is reasonably likely to bring BankSync into disrepute; (f) the affiliate becoming insolvent, entering administration, receivership, or liquidation, or being subject to bankruptcy proceedings; or (g) failure to provide identity, banking, or tax documentation reasonably requested by BankSync.
Effect of termination: Upon termination for any reason, you must, within ten (10) business days: (i) cease all use of BankSync trademarks, branding, and marketing materials; (ii) remove all affiliate links and promotional materials referencing BankSync from channels under your control; (iii) cease representing yourself as a BankSync affiliate, partner, or licensee; and (iv) return or destroy any BankSync confidential information in your possession. You remain eligible only for commissions earned prior to termination that have cleared the holding period and the minimum payout threshold and that are not subject to investigation, reversal, or set-off; BankSync may withhold disputed amounts pending verification and anti-fraud review. BankSync may set off any pre-termination liabilities you owe (including reversed commissions) against amounts otherwise payable.
Survival: Provisions of this Section 8 relating to commission reversal and set-off, taxes and identity verification, audits and sanctions, confidentiality, prohibited conduct, indemnification, and the post-termination non-solicitation obligation survive termination and remain enforceable according to their terms.
The BankSync Affiliate Program is powered by Dub Partners. BankSync may update these terms at any time. For questions about the affiliate program, contact support@banksync.io.
Open Banking & Regulatory Framework Terms
By using BankSync to connect financial accounts, you acknowledge and agree to the following regulatory terms that apply to your region.
United Kingdom: FCA Open Banking
- UK bank connections are provided by Salt Edge Limited (FCA FRN 822499), a Registered Account Information Service Provider. BankSync does not hold its own FCA authorisation.
- By connecting a UK bank account, you consent to Salt Edge Limited accessing your account data on your behalf under FCA Open Banking rules.
- You may withdraw this consent at any time via your bank's consent dashboard.
Australia: Consumer Data Right (CDR)
Coming Soon- Australian CDR connectivity will be provided through Fiskil Pty Ltd (CDR Registration ADRBNK000246). BankSync will operate as a CDR Representative under CDR Rule 1.10AA. BankSync does not hold its own CDR accreditation. Fiskil bears primary compliance liability under CDR Rule 1.16A.
- CDR consent and data rights are governed by the Consumer Data Right Act 2019 (Cth) and the CDR Rules. You may direct CDR complaints to Fiskil Pty Ltd or the OAIC.
For full regulatory disclosures, see our Compliance page.
Contact Information
If you have any questions about these Terms and Conditions, please contact us: