Changing or canceling your plan

Move up a tier

1. Open Settings → Billing

   In the settings sidebar, under the Workspace group, click Billing. The page opens on the Overview tab.

2. Find the plan grid

   Scroll to the Browse plans / Switch plan grid. Use the monthly/yearly toggle to compare prices (yearly is the cheaper per-month rate). Your current plan's card shows a disabled "Current plan" button.

3. Click the higher plan

   Pick Standard, Professional, or Business. An upgrade goes straight to a confirmation dialog that lists what changes (higher caps, new roles, faster sync) and the prorated charge.

4. Add a card if prompted

   If you have no payment method on file, you're routed to a secure card form first. Enter your card details to continue; BankSync stores the card with Stripe, not in BankSync itself.

5. Confirm the change

   Click the confirm button on the consequences screen. The subscription is created and the plan activates immediately. A "Plan switched" message confirms the new tier.

Move down a tier

1. Click the lower plan in the grid

   On the Billing Overview tab, pick a tier below your current one. BankSync calls its precheck and, if there is anything to resolve, opens the validation checklist instead of going straight to confirmation.

2. Review the checklist

   Each item is grouped by severity. Auto-fixable items can be resolved in place; over-cap items must be cleared by you; informational and acknowledge-only items just need your consent.

3. Apply the auto-fixes

   For an incompatible role (for example, Admins or Editors when the target plan does not allow them), click the offered fix to demote those members to Viewer. For a sync schedule that the lower plan can't run (such as Hourly on a plan that tops out at Daily), the fix relaxes those feeds to an allowed cadence. Applying the fix unblocks Continue.

4. Resolve over-cap items yourself

   If you have more banks, feeds, members, or client portals than the lower plan allows, those rows are a hard block with no auto-fix. Click Resolve manually to jump to the relevant page, remove items down to the cap, then return to the checklist.

5. Continue and confirm

   Once every must-resolve item is cleared, Continue enables. Confirm the consequences screen to commit the downgrade. A clean downgrade (nothing over cap, no incompatible roles or schedules) skips the checklist entirely and goes straight to confirmation.

Cancel or resume

1. Open the cancel control

   On the Billing Overview tab, use the quiet Cancel subscription link at the bottom, or the Cancel plan tab (it appears while your subscription is active or trialing).

2. Confirm the cancellation

   Your plan is scheduled to lapse to Free at the end of the current billing period. You keep full access, with your current limits, until that date.

3. Resume before it takes effect

   While a cancellation is pending, a banner offers a Resume option. Click it to clear the scheduled cancellation and keep your plan with no interruption. Switching to a different plan also clears a pending cancellation, and the confirmation dialog tells you when that happens.