FeedbackWriteRetry-safe

Reply on a support case

reply_to_support_case

Reply on a support case, as you. BankSync support is notified straight away; a reply cannot be taken back. A retry with the same idempotencyKey posts nothing new.

Parameters

Parameter	Type	Required	Description
`caseId`	string	optional	Support case id — from list_support_cases, or the trigger’s caseId
`case`	string	optional	A bound support case (automations only)
`message`	string	required	The reply to BankSync support
`idempotencyKey`	string	optional	Input for idempotencyKey.

Example call

The tool call an MCP client sends (required arguments shown with placeholder values).

{
  "tool": "reply_to_support_case",
  "arguments": {
    "message": "value"
  }
}

Use this tool in

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Related Feedback tools

Send feedback to BankSyncsend_feedbackSend product feedback to the BankSync team as the signed-in user: a bug report, a feature request, or general feedback.List support caseslist_support_casesList your support cases with BankSync and the cases raised about this workspace: subject, status, who BankSync is waiting on, and when a reply is expected.Read a support caseget_support_caseRead one support case and its messages: what was asked, what BankSync support answered, and whether a message was sent by an automation.Open a support casecreate_support_caseOpen a support case with BankSync about this workspace, as you.

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